Refund Policy

01Why there's a lesson condition

Each course has 5 lessons. You can try the first part of the course before deciding whether to continue.

The refund window closes when the learner completes Lesson 3 or the purchase is more than 30 days old, whichever happens first.

You can start Lesson 3 and still request a refund, as long as you haven't completed it and you're within 30 days of purchase.

Eligible within 30 days, before Lesson 3 is completed. Completing Lesson 3 closes the window.

02When you're eligible

You can request a refund if both of these are true:

• It's been 30 days or less since your purchase
• The learner hasn't completed Lesson 3

We check the completion record on the account before issuing a refund.

Bundles

A bundle is eligible for a full refund within 30 days only if the learner hasn't completed Lesson 3 in any included course. Completing Lesson 3 in any one course ends refund eligibility for the whole bundle.

03What isn't refundable

• Purchases more than 30 days old
• Courses where the learner has completed Lesson 3 or beyond
• Lesson 1, which is free and requires no purchase

Downloading the takeaway materials doesn't disqualify you. Completing Lesson 3 does.

04How to request one

1. Email hello@certain-step.com from the address you used to purchase.
2. Tell us which course. If you'd like to say why, feedback helps us improve, and it's never required.
3. We'll reply within two business days confirming eligibility.
4. Approved refunds go back to your original payment method through Stripe. Banks typically post them within five to ten business days.

No reason, no form, and no phone call. One email does it.

05What happens to course access

A full refund ends access to the refunded course. Your learner's account stays available, and other courses they own are unaffected. Progress on the refunded course is removed unless another active purchase still gives them access to it.

06If something went wrong technically

If a lesson won't load, a download is broken, or a learner can't get into their account, email us before requesting a refund. Most of these take a few minutes to fix, and we'd rather fix it than lose you. The 30-day window pauses while we're working on it.

07Duplicate or accidental purchases

Bought the same course twice, or bought the wrong one? Email us. We'll refund it in full regardless of lesson progress. This policy was never meant to catch that.

08Chargebacks

Please email us first. A chargeback costs us a fee on top of the refund and takes months to resolve, where an email takes a day. We've never turned down a reasonable request.

09Contact

Certain Step
Joshua Alexander Motes, sole proprietor
923 Cassia Dr, Davenport, FL 33897
hello@certain-step.com

This policy forms part of our Terms of Service.