Refund Policy

01Why there's a lesson condition

We'd rather explain this than hide it.

A Certain Step course takes about ninety minutes end to end. Under a plain thirty-day guarantee, someone could finish every lesson, download both takeaways, and still ask for their money back. That makes the guarantee impossible to offer honestly.

Three of five lessons is more than enough to know whether the teaching style works for your teen. Past that point, they've had the whole thing.

Refundable through the end of Lesson 3, and for thirty days after purchase. Whichever arrives first closes the window.

02When you're eligible

You can request a refund if both of these are true:

• It's been thirty days or less since your purchase
• The learner hasn't completed Lesson 3

We check the completion record on the account before issuing a refund.

03What isn't refundable

• Purchases more than thirty days old
• Courses where the learner has completed Lesson 3 or beyond
• Lesson 1, which is free and requires no purchase

Downloading the takeaway materials doesn't disqualify you. Completing Lesson 3 does.

04How to request one

1. Email hello@certain-step.com from the address you used to purchase.
2. Tell us which course. If you'd like to say why, feedback helps us improve, and it's never required.
3. We'll reply within two business days confirming eligibility.
4. Approved refunds go back to your original payment method through Stripe. Banks typically post them within five to ten business days.

No reason, no form, and no phone call. One email does it.

05What happens to course access

Refunding a course ends access to it. The learner's account and any progress on that course are removed. Any other Certain Step courses they own are unaffected.

06If something went wrong technically

If a lesson won't load, a download is broken, or a learner can't get into their account, email us before requesting a refund. Most of these take a few minutes to fix, and we'd rather fix it than lose you. The thirty-day window pauses while we're working on it.

07Duplicate or accidental purchases

Bought the same course twice, or bought the wrong one? Email us. We'll refund it in full regardless of lesson progress. This policy was never meant to catch that.

08Chargebacks

Please email us first. A chargeback costs us a fee on top of the refund and takes months to resolve, where an email takes a day. We've never turned down a reasonable request.

09Contact

Certain Step
Joshua Alexander Motes, sole proprietor
923 Cassia Dr, Davenport, FL 33897
hello@certain-step.com

This policy forms part of our Terms of Service.